Privacy Policy
Last updated: October 2026. This policy explains how Bella Family Air Pros collects, uses, and protects customer information from telephone calls and website form submissions.
1. Information We Collect
When you contact Bella Family Air Pros through our website quote request forms or by calling our telephone number at (321) 478-0693, we collect personal contact details you voluntarily provide. This information includes your name, telephone number, email address, physical service address or municipality (such as Morristown, Summit, Madison, Parsippany, Chatham, Randolph, or Denville, NJ), and details describing your HVAC system or service symptoms.
2. How We Use and Share Your Information
We use your information exclusively to coordinate heating, cooling, boiler, and ventilation estimates and repairs. Bella Family Air Pros connects you with independent licensed HVAC contractors who perform the work. Therefore, your contact information, service location, and equipment notes are transmitted directly to the independent, licensed, and insured New Jersey HVAC contractor who accepts your dispatch request.
We never sell, rent, or trade your personal data to third-party marketing companies, data brokers, or unrelated advertisers. Information is shared only as necessary to deliver the requested service or comply with legal obligations.
3. Call Recording & Analytical Tracking
Inbound telephone calls to (321) 478-0693 may be monitored or recorded for quality assurance, dispatcher training, and service verification. We also utilize standard web analytics tools to understand website traffic patterns, referral sources, and conversion actions without identifying individual visitors.
4. SMS and Communications Consent
By submitting an online service request or providing your mobile phone number, you consent to receive telephone calls and text messages (SMS) from our dispatch coordinators and participating independent contractors regarding your appointment, arrival updates, and written estimates. You may opt out of SMS communications at any time by replying “STOP”.
5. Data Security & Retention
We implement administrative, technical, and physical security measures to safeguard customer information against unauthorized access or disclosure. We retain customer contact information only as long as necessary to facilitate service requests, warranty records, and customer care inquiries.
6. Contacting Us About Privacy
If you have questions regarding this Privacy Policy or wish to request data correction or deletion, please call our service line at (321) 478-0693 or write to: